We ask that you read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a complaint.
Who we are
Grace Windows Limited collects, uses and is responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
The personal information we collect and use
Information collected by us:
In order to process requests for quotations, fulfil contracts and deliver our services to you it is necessary that we collect the following personal information from you:
- Telephone number
- Email address
How we use your personal information
We use your personal information, in the manners specified below, in order to ensure that we are able to deliver the highest quality service to you:
- To provide a quotation
- If we have a contract to fulfil our obligations and deliver the services under that contract
- Where we have fulfilled a contract, to continue to honour our warranty and guarantee commitments
- To monitor customer satisfaction and gather feedback
- To keep you informed about other goods and services that Grace Windows offer that may be of interest to you
Who do we share your personal information with?
In order to deliver our services to you, your data will be shared internally with our employees who have a need to use your data.
Your data will only be routinely shared externally in the following circumstances:
- With our installation partners in order to fulfil our contract with you
- With Fensa.org.uk - we will submit your contact details to obtain a certificate for the work carried out
Where we share data with external third parties, we ensure that they have systems in place of at least an equivalent standard to our own.
Data sharing in the manners set out above enables us to ensure the best service is delivered. On occasion we may be required to share personal information with law enforcement or other authorities if required by applicable law. Where this occurs, we will attempt to ensure that appropriate safeguards are in place.
We will never transfer your personal data outside of the European Economic Area (EEA) and we will not share your personal information with any other third party.
Whether information has to be provided by you, and if so why
The provision of the personal data (as set out above) is required from you to enable us to fulfil our obligations to you. If you fail to provide the information required, then this may affect our ability to deliver a quality and efficient service.
How long your personal information will be kept
We will hold the personal data provided by you for the timeframes specified below:
- If you have a contract with us for 10 years from the completion of the installation
- If you do not have a contract, we will store your data for 6 years from the date of collection
Reasons for collecting and using your personal information
We rely on contract, and steps taken prior to entering a contract, as the lawful basis on which we collect and use your personal data.
Where we contact you in relation to additional goods and services that are available, we rely upon legitimate interest as the lawful basis for processing your personal data.
Under the General Data Protection Regulation you have a number of important rights that may be exercised free of charge. In summary, those include rights to:
- Fair processing of information and transparency over how we use your use personal information
- Access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
- Require us to correct any mistakes in your information which we hold
- Require the erasure of personal information concerning you in certain situations
- Receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
- Object at any time to processing of personal information concerning you for direct marketing
- Object in certain other situations to our continued processing of your personal information
- Otherwise restrict our processing of your personal information in certain circumstances
For further information on each of those rights you can visit the Information Commissioner’s Office at www.ico.org.uk.
32 Eton Avenue
In order that we can comply with such a request as soon as possible, it would be useful if you could provide the following information within your initial request:
- Let us have enough information to identify you (e.g reference, account number, user name, registration details)
- Let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill)
- Let us know the information to which your request relates
Keeping your personal information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
If you would to find out more about protecting your personal information, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
How to complain
We hope that our Compliance Department can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority. The supervisory authority in the UK is the Information Commissioner whose contact information can be obtained via this link: www.ico.org.uk/concerns.
Changes to this privacy notice
This privacy notice was published on May 22nd, 2018. There are no amendments since publication, when amendments are made to this page, we will update this section. We recommend that you review this section from time to time so that you are aware of the latest version of this notice.
How to contact us
Please contact our Compliance Department if you have any questions about this privacy notice, or the information we hold about you.